Soft Skills - A Complete Course


This intensive and practical course will develop the understanding and competences needed for effective use of soft skills in the workplace.

Course Length:

Five days.


Face-to-face or virtual group course.


Having attended this course, participants will:

1. Fully understand the meaning and value of soft skills and how these skills are used to build relationships and achieve results.

2. Have advanced their Emotional Intelligence (EI) and ability to use the five components of EI.

3. Have developed their spoken and written communication and the ability to use communication for positive relationships and results.

4.Be able to building trust with others and provide useful and effective feedback.

5. Understand the fundamentals of DISC analysis and the DISC variables.

6 Be better able to influence without need to use authority, put forward arguments and engage in relationship-focused principled negotiation.

7. Be stronger teamworkers and know how to build effective and highly performing teams as well as overcome any team dysfunctions.

8. Know how to manage both motivation and stress of self and others.

9. Be better able to manage time and use delegation.

10. Have advanced as leaders and know how and why to use mentoring and coaching approaches and associated competences such as the levels of listening.

11. Be more decisive and capable in making decisions and have grown as creative problem solvers.

12. Understand conflict, have taken the conflict mode test and developed their competences in acting as a mediator to resolve conflicts.

13. Have developed their personal brands and delivered presentations detailing how the training will be applied in their work.

Who Should Attend:

The course is aimed at anyone who needs or wishes to advance their soft skills in order to build relationships and achieve results.

Key Features of the Course:

- Introducing the soft skills

- Emotional Intelligence (EI)

- Communication

- Building trust

- Providing feedback

- DISC analysis and its implications

- Influencing

- Arguing

- Written communication

- Etiquette and soft skills for writing

- Controlling your diplomacy

- Avoiding “flaming”

- Principled negotiation

- Teamwork

- Motivation

- Managing stress

- Managing time and using delegation

- Leadership as a people-focused soft skill vs. management as a task-focused hard skill

- Being decisive and making decisions

- Mentoring and coaching skills

- Being a creative problem solver

- Conflict

- Mediation

- Personal branding

- Bringing it all together

- Personal action planning

Outline / Technical Proposal:


(c) Ben Dobbs, Dublin, 2021.